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Terms and Conditions

Description Of Services

  • The purpose of this site is to provide a simple and convenient service to consumers, for home delivery, of our products. In order to place an online order, the user must ‘Sign In’ with a unique “User Name” and “Password”. The “User Name” shall be personal to the member and the same “User Name” will not be allocated to two different members.
  • The user can change the password at any time. It is solely the user’s responsibility to select and protect their username and password. Urban Rattan is not liable for any problems that may arise from the use of a password. Urban Rattan does not share the user information with third party companies.

Order, Delivery And Cancellation Policy

  • Once you have selected your products, you will have to submit your order by clicking the “Checkout” button. Please note it is important that you check the information you enter and correct any errors before clicking on the “Checkout” button. On receipt of your order, Urban Rattan will begin processing your order and we will send an email/SMS on the final page that your order has been received.
  • We deliver our products within the UAE.
  • Shipping will be done by Urban Rattan delivery team
  • Dubai/Abu Dhabi orders will be deliver in the next 5-7 working days. (in stock/ready item)
  • Free delivery above 1,500 AED
  • Orders bellow 1,500 AED will be charged a 300 AED delivery fee and or to avoid extra charges client can collect from the shop
  • No order shall be delivered on Public Holidays.
  • The payment method used shall be online payment and the currency will be UAE dirham.
  • While every effort is made to ensure that accurate pricing, descriptions and delivery methods are maintained, we reserve the right to cancel any order that is based on inaccurate information and we will notify you immediately of any such cancellation.
  • Buyers are solely responsible for verifying the accuracy of delivery addresses, Expect a call from Urban Rattan customer service for the exact pin location of your delivery and Urban Rattan shall have no liability or responsibility for any erroneous addresses.
  • Please be aware that Urban Rattan will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
  • During any product delivery, if the client is not available at the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the client must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Urban Rattan Furniture Trading LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UA

Return Policy

  • All return requests must be submitted within 24 hours in any cases such of:
  • The wrong product was delivered
  • The product is damaged during shipping
  • The buyer must take a picture and send it via e-mail to info@urbanrattan.com with detailed information.
  • Urban Rattan will not return open and used products.
  • Due to the nature of the products, Urban Rattan has a strictly No Return Policy unless proven manufacturing defect.

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

  • Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
  • The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
  • The customer has to follow up with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise with the bank.

Terms Of Use

  • Urban Rattan Furniture Trading LLC maintains the https://urbanrattan.com Website (“Site”).
  • To use UrbanRattan.ae website, it is required that you agree and undertake to comply with the Terms of Use of Urbanrattan.com. By ordering a product using this system, the user agrees to be bound by the user agreement of UrbanRattan.com. If you do not agree to these Terms of Use, then you may not use the site. Urbanrattan.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the site shall be subject to the current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.
  • The terms and conditions apply to Urbanrattan.com website and its associated applications on iPhone, iPad, Android, and mobile site platforms.
  • By using this site, you warrant that any personal information provided by you is true, accurate, current, and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us. You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
  • You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
  • Members’ passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
  • All users who are minor or under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholders must retain a copy of transaction records and merchant policies and rules.
  • Any comments or feedback that you submit through the website must not:
  • Attempt to impersonate another user or person
  • use the username of another user
  • use the Urbanrattan.com service as part of any effort to compete with Urbanrattan.com or to provide services as a service office
  • attempt to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website
  • harass, annoy, intimidate or threaten Urban Rattan company through any medium of communication or to any of its employees or agents engaged in providing any part of Urban Rattan Company services to you
  • use the website in a manner inconsistent with any and all applicable laws and regulations
  • any other suspected malicious activities on Urbanrattan.com website or applications;
  • Urban Rattan Furniture Trading LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (urbanrattan.com) cannot guarantee the security of any information that is disclosed online.
  • Urban Rattan Furniture Trading LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Urban Rattan for all costs and damages which it incurs as a result of you breaching any of these restrictions.
  • Urban Rattan will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
  • Urban Rattan may temporary suspend or completely cease the system operation at any time.
  • Urban Rattan shall not have any responsibilities against the members of Urbanrattan.com or any third parties due to the temporarily suspension or completely cessation of the system operation.
  • This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

User is responsible for maintaining the confidentiality of his/her account. Governing Law:

  • United Arab Emirates is our country of domicile and these Website Terms shall be governed by and construed in accordance with UAE law Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the Dubai court

This is the Cookie Policy for Urban Rattan Furniture Trading LLC, accessible from https://urbanrattan..com/

How We Use Cookies

We use cookies for a variety of reasons detailed below. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

The Cookies We Set
  • Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
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